A highly coveted award, the winner in this category will be determined based on achievements in the areas of corporate governance and best practices, financial performance, strategy, vision and implementation, as well as brand recognition and loyalty as a casino operator.

Criteria:

1. Corporate governance
2. Financial performance
3. Strategy, vision, and implementation
4. Brand recognition
5. Customer loyalty

Requirements: Parent company operating in a regulated Asian jurisdiction.

As competition develops across Asia, casinos are being encouraged and mandated to provide more than just gambling as a form of entertainment. This award recognizes the best overall offering and performance of an integrated resort. Nominees will be judged on the diversity of entertainment options, quality of F&B, and mix of revenue streams.

Criteria:

1. Mix of attractions (accommodation, entertainment, retail, F&B, etc)
2. Aesthetic appeal to the market, design, and facilities upkeep
3. Experience provided and customer service quality
4. Financial performance
5. Brand recognition & customer loyalty

Requirements: The property must be referred to as an Integrated Resort by consensus.

This award recognizes casino operations that put player welfare front and center. The winners will be determined based on achievements in caring for players, the public and the impact gambling could have on society.

Criteria:

1. Safer Gambling Prevention: The nominee must demonstrate a proactive approach to preventing gambling harm, including measures such as setting deposit limits, providing self-exclusion options, and educating customers about responsible gambling practices.
2. Detection of Gambling Harm: The nominee must show an ability to detect and respond to signs of gambling harm among customers, including providing support and resources for those in need.
3. Interaction with Players: The nominee must have a robust system in place for interacting with customers, including providing support and resources for those experiencing gambling harm.
4. Support and Resources: The nominee must provide a range of support and resources for customers, including information and education about responsible gambling practices, self-exclusion options, and contact details for external support organizations.
5. Ongoing Monitoring and Evaluation: The nominee must have a process in place for ongoing monitoring and evaluation of their responsible gambling practices, and be willing to make adjustments as needed.
6. Compliance: The nominee must be compliant with the regulations of the jurisdiction in which they are operating and industry standards of responsible gambling.

Requirements: The program should be in operation for at least 2022 to present-day.

This award recognizes a program implemented by an operator that demonstrates how they operate in an ethical manner with consideration of their environmental and social impact.

Criteria:

1. Environmental Sustainability: The nominee must demonstrate a commitment to reducing their environmental impact through measures such as energy-efficient operations, use of renewable energy sources, and reduction of waste.
2. Social Sustainability: The nominee must show a commitment to promoting social sustainability, including measures such as fair labor practices, community engagement, and support for local initiatives.
3. Responsible Gaming: The nominee must have a robust program for responsible gaming, including measures for preventing gambling harm, detecting gambling harm and providing support and resources for those in need.
4. Transparency & Reporting: The nominee must have a transparent and accountable approach to sustainability, including regular reporting on their environmental, social and economic performance.
5. Compliance: The nominee must be compliant with the regulations of the jurisdiction in which they are operating and industry standards of sustainable gambling practices.

Requirements: N/A

This award recognizes the product that has played a key role in enhancing the casino table games experience, factoring in added value and reliability, service and support, functionality, customer experience, and revenue generation.

Criteria:

1. Aesthetics & player experience
2. Integration & staff acceptance
3. Product reliability & speed to market
4. Reputation, reliability & support
5. Revenue generation

Requirements: Product approved and in operation in at least one property in Asia.

This award recognizes the supplier which embodies the best offer in their field for slot machines, factoring in product added-value and reliability, service and support, functionality, customer experience, and revenue generation.

Criteria:

1. Aesthetics & player experience
2. Functionality, integration & innovation
3. Product range, stability & compliance
4. Reputation, reliability & support
5. Revenue generation

Requirements: Product approved and in operation in at least one property in Asia.

This award recognizes the supplier which embodies the best offer in their field for electronic table gaming machines, factoring in product-added value and reliability, service and support, functionality, customer experience, and revenue generation.

Criteria:

1. Aesthetics & player experience
2. Functionality, integration & innovation
3. Product range, stability & compliance
4. Reputation, reliability & support
5. Revenue generation

Requirements: Solution approved and in operation in at least one property in Asia.

This award recognizes the best cash-handling product in use in the Asian gaming market.

Criteria:

1. Reliability/ uptime
2. Support
3. Functionality and ease of integration
4. Security (for example, counterfeit bill detection)
5. Innovation

Requirements: Product approved and in operation in at least one property in Asia.

This award recognizes a new and upcoming supplier or service provider launched into the market in the last 18 months.

Criteria:

1. Product UX design
2. Aesthetics & player experience
3. Integration & innovation
4. Reliability & support
5. Overall performance

Requirements: Company/ Product/ Solution must have begun its activity/ launch to market in the last 18 months and be active in at least one regulated Asian jurisdiction.

This award recognizes the most meaningful Corporate Social Responsibility campaign, or activity, by an entity actively engaged in the Asian Gaming industry, be it an operator, supplier, regulator or other. We are looking for the impact the campaign and/ or activity has had in the local community, its reach, depth, and creativity, regardless of budget or scale.

From left to right

• Lorraine Koo, Corporate COO, Dowinn Group
• Joe Pisano, CEO, Jade Entertainment
• Pepe Costa, Country Manager, FBM

This category recognizes and rewards the outstanding people who help move the industry forward, guiding their company on the road to success by anticipating and reacting to trends. The judging panel will select a number of impressive individuals who they believe represent the future leaders of the Asian gaming industry.